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✦ Common questions

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No. All messages in Private Chat are AES-256 encrypted. We cannot read your conversations, and we will never sell your data to advertisers. Your memories and messages are yours alone.
You can start using OurSparks solo and explore the features. Share your SPARK code with your partner — they download the app, enter the code, and your spaces link instantly.
Absolutely — OurSparks was partly built for long distance. Daily Sparks and Private Chat keep you close across any time zone.
OurSparks launches first on iOS and will have an Android version shortly after. Join the waitlist and we'll notify you.
You can delete your account at any time. All your data is permanently deleted within 30 days. No lock-in, no questions asked.
No. OurSparks is priced per couple — $4.99/month or $29.99/year. One person subscribes and both partners get full Premium access automatically.
Six stages: Talking, Dating, Committed, Engaged, Married, and Rebuilding. The app tailors Daily Sparks and content based on where you are. Long distance is a toggle modifier across all stages.
Yes, anytime through your App Store or Google Play subscription settings. You keep access until the end of your current billing period.
When you create your account, you get a unique SPARK code. Share it with your partner. They download OurSparks, tap 'Link with Partner', enter your code, and your two spaces connect instantly. Everything you add is then visible to both of you.
Yes. Daily Sparks refresh at midnight your local time, so you each get the same question on your own schedule. Private Chat works like any messaging app — send whenever, your partner sees it when they open the app.
Your relationship stage tells OurSparks what kind of content to show you. A couple in the Talking stage gets different Daily Sparks than a married couple. You can update your stage anytime in Couple Profile → Relationship Stage.
No. OurSparks is a relationship enrichment app — a private space for intentional connection. It is not a substitute for professional help. If you're experiencing serious mental health challenges, please seek a qualified therapist or counselor.
You enter your city, state, and budget. The AI Date Planner uses that information to generate 6 personalized date ideas — from free outdoor options to more luxe experiences — matched to your relationship stage. Always verify venue availability before going.
We store your account info (email, hashed password), your profile, your couple space content (messages, memories, mood check-ins, goals), and optional GPS coordinates if you tag a memory. Usage analytics are anonymized. We never store payment details.
Yes. You can delete individual memories, messages, and entries at any time within the app. To delete everything, go to More → Privacy & Account → Delete Account.
If you unlink, your spaces are separated. The subscribing partner keeps their Premium access. The non-paying partner loses Premium immediately. Neither can see the other's new content after unlinking.

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