Help
Questions and answers
Getting started
What is OurSparks?
A private app for couples: a daily question, games, voice and video calls, shared notes, a memory book, goals and date ideas, all in a space only the two of you share.
What if my partner doesn't have the app yet?
Start on your own and explore. Share your SPARK code. When your partner downloads OurSparks and enters it, your spaces link right away.
Is it on iPhone and Android?
Yes. You and your partner can use different phones.
What are the relationship stages?
Talking, Dating, Committed, Engaged, Married and Rebuilding. Your stage tailors questions, games and ideas. You can change it any time in Couple Profile, and important changes need your partner's OK.
How does the talking stage work?
You can get to know up to five people at once. Each one has their own private space, and nobody sees the others. When you and one person move to Dating, the other connections end.
Does it work for long distance?
Yes. Daily Sparks follow each of your time zones, and calls, games and Watch Together keep you close.
Privacy and safety
Can anyone else read our messages?
No. Chat and Notes are end-to-end encrypted. Only your two phones can read them, and OurSparks can't.
What data does OurSparks keep?
Your account, profile, your link with your partner, what you create, and crash and performance reports if you allow them. No background location, no contacts, no ads. The Privacy Policy lists everything.
Who can see my location?
Only your partner, and only if you both turn on location sharing. It's off by default, and you can turn it off or use Incognito any time.
Who sees what I post in the Couples feed?
Other OurSparks users, or a smaller audience you choose. Your partner approves every post first. You can delete posts any time.
Is OurSparks therapy?
No. It's a relationship app, not a mental health or medical service. If you're in crisis or danger, contact a qualified professional or your local emergency number.
Calls
Do calls ring when the app is closed?
Yes, like a normal phone call. Make sure notifications are allowed for OurSparks.
Are calls recorded?
Never. Calls are encrypted and go directly between your phones whenever possible.
Premium
How much is it?
$4.99 a month or $29.99 a year in the US, with a 7-day free trial. From the Dating stage on, one subscription covers both of you.
How do I cancel?
In your App Store or Google Play subscription settings. You keep Premium until the end of the period you paid for.
Your data
Can I delete just some things?
Yes. You can delete individual memories, messages, notes and answers in the app.
What happens if we unlink or break up?
Each of you keeps your own account. Shared content stays readable to both of you for 30 days, then it's removed.
How do I delete my account?
See Delete your account.